Terms & Conditions

  1. ACCEPTANCE OF TERMS

The services offered by racket.gr belong to the company under the name Integrated Solutions of Informatics Ltd. (distinctive title of “Cytech”), based at the Science and Technology Park of Crete, in Heraklion, Crete, Postal Code 70013, VAT tax number 099928640 and are subject to the following terms of use. All users agree and accept the current terms of use, as described herein, while it remains at the discretion of the administrators of racket.gr, the right and the choice of any unilateral alteration or modification at any time. Such kind of modifications are effective immediately upon their posting on racket.gr and therefore, we recommend that users check the current terms regularly.

  1. DESCRIPTION OF SERVICES

The basic service provided by racket.gr is agency between the seller and the buyer, regarding the purchase and sale of used or new sporting goods.

  1. LIMITATION OF LIABILITY

3.1. It is mutually accepted and comprehensible that, although racket.gr provides its users/members with the necessary technological infrastructure and the means, regarding the smooth operation and provision of the above services, in every case it remains upon every natural or legal person the sole responsibility and any other liability, concerning the method of use for the service provided. This means that the user/member is solely responsible for any and all content displayed within their posts and its correctness. Racket.gr bears no responsibility whether the product sent by the seller, does not correspond to the description and photos of the relevant ad.

3.2. Racket.gr is not considered liable for any damage caused to its users or whether they cause any damage, through the use of the provided service, or for lost profits or for any other illegal acts to third parties or for the failure of any communication between users or the users and third parties.

3.3. Given the nature and volume of the Internet, under any circumstances, including the case of negligence or deception, the platform racket.gr is not responsible for any kind of damage the user suffers by the services, options and contents of racket.gr, which he/she proceeds by his individual responsibility and will. Each item/product that is being displayed through racket.gr website is provided at the seller’s responsibility and the website does not provide any express or implied warranty in any way.

  1. MEMBERS REGISTRATION

4.1. All users of racket.gr have the ability to register as members if:

4.2. They are over 18 years of age, have full legal capacity and have a valid email address and mobile number.

4.3. As long as the visitor/user wishes to register in the services of racket.gr, he/she agrees to: a) provide true, accurate, valid and complete information, regarding the details requested by racket.gr, to the relevant advertisements and b) maintain and diligently update its registration information to keep it true, accurate, valid, up-to-date and complete.

4.4. In any case where the user provides untrue, inaccurate and incomplete information, racket.gr has the right to block or terminate the user’s account, as well as to deny any future use, partly or entirely, regarding its services.

4.5. Racket.gr provides its users with integrated membership services, upon acceptance of the current terms of use of its website and upon completion of the registration process and submission of their correct information.

4.6. The use of the service may also take place by using connection details of the Facebook account of the respective user.

4.7. Users agree and accept to immediately notify racket.gr of any unauthorized use of their account and any resulting and/or potential security breach. Racket.gr is not responsible for any harm or damage arising from the inability of its users to apply this clause.

  1. PAYMENT METHOD – THIRD PARTY PAYMENT SERVICES

5.1 The payments of users on the racket.gr platform will be processed from the user to the buyer, through an external company – an electronic payment provider, which bears the name “Mangopay S.A.”, which is based in the state of Luxembourg. The company is approved by the Central Financial Sector Regulator, is in legal operation and is accepted by the competent European bodies.

5.2 The registered user accepts, through the current terms of use, that payments to the seller of the product will be processed through the servers of the above company, where they have physical installation, within the European Union.

5.3 Therefore, the registered user accepts that the operation of the company – electronic payment provider (MangoPay as an abbreviation) is independent and autonomous, while the racket.gr platform as well as the connected company under the distinctive title “CYTECH” bears no responsibility for issues related to the operation of the independent payment provider partner MangoPay.

5.4 The registered user, of the platform, must inform racket.gr either in the event that, anything considered as reproachable, comes to his attention or inform racket.gr about payment issues through the electronic payment provider MangoPay, while he must have the appropriate evidential material, in order for each user’s request to be examined by our company.

5.5 Similarly, the registered user hereby agrees and acknowledges that he/she automatically, fully and unconditionally complies with the terms of the electronic payment provider MangoPay services, which can be retrieved here.

  1. ELECTRONIC FRAUD (e-Fraud)

The phenomenon of financial fraud has been strongly observed over the last few years and under the context of Internet’s application and operation. Offenders aim to maliciously use your personal details and other personal information. A website or an e-mail message is enough, for criminals, to intercept this kind of information. Racket.gr will never ask you, beyond the registration’s information, of any personal “sensitive” data, such as bank account numbers, credit card numbers and other similar individual financial information. In particular, credit card details or payments via bank transfers or Paypal will only take place “on demand”, i.e. only by the method of payment of a product / products that the user himself has chosen to make. In any case, if any of the users/members of the racket.gr website become a victim of electronic fraud, either through an electronic message (e-mail or SMS), or by false advertisement, or in any other way and by third parties, they should immediately inform the DPO (Personal Data Processing Officer) at the e-mail address [email protected].

  1. OBLIGATIONS OF USERS

In order to protect the proper operation of racket.gr, users agree that they will not use its services for:

7.1. Post, communication, distribution or use of any other method to install content that is illegal, harmful, threatening, offensive, harmful, defamatory, vulgar, violent, abusive, racist or otherwise reproachable, that violates the personality and privacy of others, that causes feelings of hatred, and/or any other criminal offense.

7.2. Harming minors in any way.

7.3. Impersonation of any legal or natural person or false statement about the identity of the user/member or misleading statement, regarding the relationship and/or cooperation of the user/member with another legal entity or natural person.

7.4. Any alteration of the identification details of users/members, in order to mislead as to the origin of the content processed through the services of racket.gr.

7.5. Posting, publishing, sending, distributing or using another method to install content by a person who does not have a right to make that content available by law or by a confidential relationship.

7.6. Post, publish, send, transmit or use any other method to install software or content in any form (text, intellectual property of any entity (including trade secrets);

7.7. Post, publish, send, transmit or use any other method to install unsolicited or unauthorized advertising or other product promotion content, send unsolicited and unsolicited electronic messages (e-mails) and any other form of unsolicited content promotion.

7.8. Posting, publishing, sending, distributing or using any other method to install and/or promote and/or make available content that contains digital viruses or any other electronic code, files or programs designed to interfere with, destroy or limit the operation of any electronic software or computers’ equipment or telecommunications’ equipment.

7.9. Interference with services or disruption of services or servers or networks connected to racket.gr services or violation of the conditions, procedures and rules of use of these networks.

7.10. Violation, with or without intention, of any local, national, European, international legislation and/or any rule that has legislative force and concerns and/or covers any racket.gr service.

7.11. Harassing in any way the privacy and individual and social rights of other users/members (such as collecting and/or storing personal data of other users/members).

  1. FORCE MAJEURE

8.1. At any stage of the above actions, racket.gr is not responsible for any interruption, delay or additional deterioration of the quality of services, due to unexpected causes and conditions, the occurrence of which it cannot control.

8.2. Since racket.gr is essentially an intermediary platform for the purchase and sale of used sports equipment and the provision of the service is carried out in combination with other companies (Facebook, electronic payment processing companies, courier companies, etc.), therefore it is depended on the correct operation of third-party systems, thus racket.gr is not responsible in any case, if the third-party companies do not operate for a reasonable period of time due to an upgrade or maintenance of their systems and by extension affect the services of racket.gr or for any other external factor, including for reasons of force majeure, as defined by the Greek Legislation.

8.3. The causes of force majeure include, but are not limited to, wars (declared or not), strikes, accidents, fires, floods, storms, earthquakes or other natural phenomena, acts of terrorism, sabotage, government prohibitions, acts of Greek or community or other authorities, commercial blocking, interruption or damage to the fixed public telecommunications network or third-party telecommunications networks, court decisions, prosecutorial orders and other reasons.

  1. TERMINATION OF MEMBER ACCOUNT

The DPO of racket.gr has the ability to prohibit access to the registered user/member and to the services provided through him at any time, in the event that he does not comply with the respective terms of use. This may take place temporarily or permanently, remaining at the sole discretion of racket.gr. In the event of a member’s account being permanently suspended, due to malicious use of racket.gr’s services, Cytech does not owe any compensation to that member/user.

  1. RETURN – CANCELLATION POLICY

10.1. The money for buying / selling a product, through the racket.gr service, is not retained by the service but is transferred from the buyer to the seller through the management company for payments that racket.gr uses. Only due to the fact that the terms of the transaction are not met or the product is incorrect or is not in the condition advertised, then the amount is returned to the buyer, the product to the seller and the transaction is canceled.

10.2. In the event that the company declares bankruptcy, is put into forced administration, declares cessation of payments (indicatively but not restrictively) or becomes in general unable to fulfill its purposes, then no financial consideration will be returned.

  1. DEACTIVATION/DELETION OF INACTIVE USERS POLICY

11.1. “Inactivity”, for the purposes of this article, is defined the period of time, during which, the user has not completed any purchase through racket.gr, has not uploaded any post and has not any interaction with the service, nor he has even logged in to his account at least once in a 12-month period.

11.2. Therefore, in accordance with what is defined above, the account of the inactive user, after 12 months of inactivity, will be placed in a “deactivated” state.

11.3. In addition, in accordance with what is defined above, after 24 months of inactivity, the user’s account will be permanently deleted.

11.4. Regarding the clarity of the operation of racket.gr platform and its services, a warning e-mail will be sent to the inactive user, before his account is set to the 1st stage, i.e. that of deactivation, at intervals of 30 days, 7 days and 1 day, i.e. before the completion of 12 months since the user was ascertained to be inactive.

11.5. Regarding the clarity of the operation of the racket.gr platform and its services, a warning e-mail will be sent to the inactive user, before their account is permanently deleted (2nd and final stage), at intervals of 30 days, 7 days and 1 day, similarly, before its final and definitive deletion, i.e. before the completion of 24 months since it was ascertained that the user is inactive.

  1. LINKS TO OTHER WEBSITES

12.1. Racket.gr does not control the availability, the content, the personal data protection policy, the quality and the unity of the services of other websites, to which the users may refer, through “links”, hyperlinks or advertising banners. In effect, for any problem encountered during their visit/use, the user must contact the relevant web sites and pages directly, which bear full responsibility for the provision of their services. Racket.gr is not considered by any means that endorses or accepts the content or services of the web sites and web pages, to which the user refers another user or is connected to them in any other way.

12.2. Each user/member hereby consents and accepts the possible promotion and display of their individual “links” and posts on social media websites, e.g. Facebook, Instagram and others, by other registered members, without any resulting responsibility of Racket.gr.

  1. PERSONAL DATA SECURITY

The management and protection of the personal data of the visitor / user of racket.gr is governed by the General Data Protection Regulation (GDPR) 2016/679/EU, the National Laws n. 2225/1994, n. 3471/2006, n. 4624/ 2019 and every other relevant, as applicable.

These data, under no circumstances, will never be disclosed to third parties, except where expressly provided by Law 2225/1994, as amended, to the competent authorities only. The processing is carried out by a Public or Judicial Authority and is necessary either for reasons of national security, or to serve the needs of criminological or penitentiary policy and concerns the identification of crimes or other criminal convictions.

Racket.gr bears no responsibility, towards users, for any possible leakage of their personal data due to their use, throughout its websites, regarding products and services of third parties.

Racket.gr reserves files, for 12 months, exclusively for the purposes of communication, statistics, provision and improvement of its services. In case of “links” to other websites, racket.gr is not responsible for the terms of management and protection of personal data that they follow.

  1. RIGHTS OF USERS – ACCESS TO PERSONAL DATA

14.1. To the Right of access and right to data portability means that data subjects have the right to access their personal data, free of charge. If racket.gr receives the relevant request, it must:

inform subject of data whether his personal data is being processed or simply reserved to provide him information about the processing (purpose, categories of personal data subject to processing, recipients of the data, etc.) to provide him with a copy of his personal data being processed (in accessible format).

When the processing is based on consent or a contract, as currently, the data subject may also request that his personal data be “returned”.

14.2. The Right to rectification and right to object is defined when a data subject believes that his personal data is incorrect, incomplete or inaccurate, therefore he has the right to request their correction or completion without any delay.

14.3. In this case, racket.gr informs all recipients of the personal data that some of the personal data communicated, have been modified or deleted.

14.4. The Right to Objection is defined when the data subject can also object – at any time – to the processing of personal data for a specific use, for example if racket.gr processes them based on its legitimate interest, or for reasons of public interest. In this case, we cease processing of the personal data, unless there is a legitimate and justified interest that overrides the interests of the data subject.

14.5. Similarly, the data subject may request the limited processing of his personal data once it has been determined, whether the legitimate interest of racket.gr overrides his own.

14.6. Right to erasure (“right to be forgotten”) means and is defined, in certain cases, that the data subject preserves the right to request the data controller (DPO) to delete his personal data, e.g. when these data are no longer needed to achieve the purpose of processing. However, racket.gr is not obliged to do so, as long as:

the processing is necessary, in order to respect the freedom of expression and information, the user must store personal data in order to comply with a legal obligation, whether there are other public interest reasons for storing the personal data, such as public health or scientific and historical research purposes, or the user must store the personal data in order to raise a legal claim.

14.7. It is mentioned that racket.gr is an intermediary platform in purchasing and selling sports equipment. In the case of unsolicited electronic communication of the registered member with any third natural or legal person, the registered members/users agree and accept that racket.gr and Cytech company have no fault or responsibility for unsolicited electronic communication, advertising or for any other reason, of which both fault and responsibility, for any compensations to third parties affected, rests exclusively with the user/registered member who uses the relevant service.

  1. SECURITY OF TRANSACTIONS – COOKIES

15.1. Racket.gr is committed to ensure the smooth operation of any transactions and data transfer between its users. This current platform, website and all other mechanisms, aiming at the proper functioning of the services provided, use a certified and secure SSL (Secure Socket Layer) technology connection.

15.2. SSL technology relies on a key code to encrypt data before it is transmitted over the (SSL) connection. The security control between the data and the Server is carried out based on the unique key code ensuring the communication in its entirety. The browsers Microsoft Edge, Mozilla Firefox, Opera, Safari and Google Chrome support the SSL protocol and it is recommended to use them to connect to the racket.gr website.

15.3. racket.gr may use cookies to identify its users. Cookies, by default, are files created by websites you’ve visited that store information such as your website preferences or profile information. There are two types of cookies: First-party cookies defined by the domain of the website displayed in the address bar. Third-party cookies come from other domain sources, which have elements, such as advertisements or images, embedded on the page.

15.4. The user can set his server not to receive cookies, either totally or by choice. In the latter case, it may not be possible to use the correlated individual services and options of the racket.gr website.

15.5. Racket.gr may collect information about your browsing preferences, such as the pages you visit and the links you click. We may also collect device information, such as your IP address and browser type. In addition, we may collect demographic information, such as age and gender, from users who have opted in to share their usage information.

15.6. We use the aforementioned information to improve your experience on our website, remember your preferences, and provide more personalized content. Also, racket.gr may use this information for advertising purposes. This information allows us to use demographics to more effectively analyze our website’s traffic.

15.7. You can allow, block, control, or delete cookies through browser settings. You may also allow only certain types of cookies. In addition, you can delete cookies that have already been stored on your device.

  1. INTELLECTUAL PROPERTY – TRADEMARK

Racket.gr is the sole and exclusive beneficiary of the company Integrated IT Solutions Ltd. and the entire design and mechanism, as well as any technical application, registration, code rendering, trademarks, as well as any further method of operations, which compose the current Online Application constitute the intellectual property of the Company. Any possible sale, copying, modification, falsification, imitation, reproduction, republishing or uploading, communication, distribution or exploitation of the trademarks, content and functions of the racket.gr Online Platform, in any way or by any means, is expressly PROHIBITED. In whole or in part, without the written consent and permission of the beneficiary Company. The rest products or services mentioned within the sections of the racket.gr website and bearing the trademarks of the respective organizations, companies, partners – bodies, associations, etc., constitute the intellectual and industrial property of these natural or legal persons.

  1. APPLICABLE LAW – JURISDICTION

The current Terms of Use, as well as any amendment thereof, are governed by the Greek Legislation. Regarding any possible dispute that may arise between the members/users and the Company, the competent Courts for resolution are the qualified courts of Heraklion, Crete, Greece.

  1. COMMUNICATION

Concerning any questions/clarifications, involving the operation or any other procedure of this website and its services, users/members have the option to contact the email address [email protected].

Regarding their personal data, users can contact the DPO of the company. The details of the DPO are as follows:

Nikolaos Kokkotas

Email: [email protected]

Tel.: 2810314127

* It is stated that racket.gr reserves the right to modify these terms of use, without prior information/notification to its registered members.

 

Last updated on: December 11, 2023